Customer Service Executive (cse)
Year T Nagar, Chennai, Tamil Nadu, India
Job Description
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Job Summary: MrMed is looking for Customer Support Executives to assist its customers with post\xe2\x80\x90order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. About MrMed: MrMed is India\xe2\x80\x99s largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry. For more details click here: https://www.mrmed.in/ Key Responsibilities:
- Single point of contact for order tracking, communication with logistics partners and all post sales support to customers on calls as well as chats
- Resolving pre-dispatch issues of the customers - dispatch delay, product non-availability by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Answering phone calls and making follow-up outbound calls to update the customers
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management
- Bachelor\xe2\x80\x99s degree in any field (prior part-time or full-time experience is a plus)
- 0 to 3 years of experience in voice/ semi voice process in a non-IT role
- Excellent communication skills in English (fluency in Hindi is a plus)
- Proficiency in computer and internet applications, basic excel skills
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Temperament for handling customers with care
- Candidate should be comfortable working from office (T. Nagar)
- Provident Fund
- Day shift
- Evening shift
- Where do you live in Chennai? (Please apply only if you are currently in Chennai currently. Other cities applications will not be accepted)
- customer support: 1 year (Preferred)
- work: 1 year (Preferred)
- English fluently (Required)
- Hindi (Preferred)
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Job Detail
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Job IdJD3305158
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationT Nagar, Chennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear