Customer Service Executive (cse)
Job Description
Handle incoming customer inquiries and provide accurate and timely responses
Resolve customer complaints or issues in a professional and efficient manner
Ensure customer satisfaction by identifying and addressing their needs and concerns
Maintain customer records and update the relevant information in the CRM system
Collaborate with other departments to resolve complex customer problems
Follow up with customers to ensure their issues are fully resolved
Upsell products or services to customers when appropriate
Provide feedback to management regarding customer trends and concerns
Maintain high standards of professionalism, empathy, and patience in all customer interactions
HR Shradha @ 8057711903
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?38,000.00 per month
Benefits:
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund
Schedule:
• Fixed shift
• Rotational shift
• US shift
Supplemental Pay:
• Performance bonus
• Shift allowance
• Yearly bonus
Education:
• Higher Secondary(12th Pass) (Required)
Language:
• Hindi (Preferred)
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3481499
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPB, IN, India
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EducationNot mentioned
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ExperienceYear