Job Description

Job Title: Customer Service Executive (BPO Sector)Location:- Navi Mumbai, East Zone, 400071.
Shift: 8 AM to 5 PM / 11 AM to 8 PM
Transportation: Bus facilities available for pick-up and drop-off from the nearest stationSalary:

• Hindi Speakers: \xe2\x82\xb910,000 to \xe2\x82\xb914,000 take-home (No PF)
• Other Regional Languages: Up to \xe2\x82\xb920,000 take-home

Number of Openings: 300+Languages Required:

• Mandatory: Telugu, Hindi, and Malayalam
• Preferred: English, Marathi, and other regional languages

About the Role:We are seeking dedicated Customer Service Representatives fluent in Telugu, Hindi, and Malayalam to join our dynamic team in the BPO sector. As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your effective communication skills will be crucial in assisting our diverse customer base in a fast-paced call center environment.Key Responsibilities:

• Deliver outstanding customer service and support to clients in Telugu, Hindi, and Malayalam through various communication channels, including phone, email, and chat.
• Resolve customer inquiries and issues promptly while maintaining professionalism in every interaction.
• Document customer interactions and feedback in the customer service database to ensure accurate records and follow-ups.
• Collaborate with team members to enhance customer service processes and improve the overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Qualifications:

• Fluency in Telugu, Hindi, and Malayalam is mandatory; proficiency in English is a plus.
• Previous experience in a customer service role, preferably in a call center or BPO environment, is preferred but not required.
• Strong communication skills with the ability to empathize with customers.
• Excellent problem-solving abilities and attention to detail in handling customer inquiries.
• Familiarity with customer service software and tools is advantageous.

Preferred Qualifications:

• High school diploma or equivalent; additional qualifications in customer service or communication are a plus.
• Experience working in a multicultural BPO setting is preferred.
• Ability to work flexible hours, including evenings and weekends, as required.

Why Join Us?We offer competitive compensation, comprehensive benefits, and opportunities for career growth in the BPO industry. As a Customer Service Executive fluent in Telugu, Hindi, and Malayalam, you will play a vital role in ensuring our customers receive the best support possible.How to Apply:If you are passionate about providing excellent customer service and are fluent in Telugu, Hindi, and Malayalam, we want to hear from you! Please submit your resume and cover letter detailing your experience in customer service and language proficiency to [Insert Application Email/Link].Powered by JazzHR

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