Job Description

Position : Customer Service Executive Job Code : B512441 Salary Range : 1LPA - 1.5 LPA (Variable included) About Us: At Boopho, we redefine visual narratives. Our platform is the epicenter of photography innovation, offering a wide spectrum of creative professionals. We believe in transforming moments into lasting memories. With a commitment to excellence, cutting-edge technology, and a passion for visual arts, we\'re shaping the future of photography. Position Overview: Join our dynamic team where you\'ll play a pivotal role in our growth story. As a Customer Service Executive, you\'ll spearhead our mission to connect clients with a diverse array of talented photographers. Elevate your career and be part of a team that\'s revolutionizing how the world captures and cherishes its most precious moments. If you\'re ready to make an impact and thrive in a dynamic environment, we want to hear from you! Key Responsibilities: Customer Interaction: Responding to Inquiries: Address customer inquiries, concerns, and complaints via phone, email.. Providing Information: Furnish accurate and detailed information about products or services to customers. Order Processing: Assist customers in placing orders, tracking orders, and processing returns or exchanges. Problem Resolution: Issue Resolution: Solve customer/service partner problems and complaints promptly, finding the best possible solution for them. Escalation Handling: Manage and escalate complex issues to higher authorities if necessary. Complaint Handling: Record and report customer complaints, feedback, and suggestions to improve products or services. Product Knowledge: Product Expertise: Have a deep understanding of the company\'s services to provide accurate information to customers. Updates: Stay informed about product updates, new features, and industry trends. Communication Skill: Clear Communication: Communicate clearly and professionally, both in writing and verbally. Active Listening: Practice active listening to understand customer needs and concerns accurately. Customer Relationship Management(CRM): Database Management: Maintain customer records, interactions, and transactions in the CRM system. Follow-ups: Conduct follow-up calls or emails to ensure customer satisfaction after resolving issues. Team Collaboration: Collaboration: Work closely with other team members and departments to resolve customer issues effectively. Training: Assist in training new customer service representatives and sharing best practices. Quality Assurance: Quality Control: Monitor and evaluate customer service interactions to ensure quality standards are met. Feedback: Provide feedback to team members for continuous improvement. Administrative Task: Documentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints. Reports: Prepare regular reports on customer service activities, feedback, and trends. Customer Education: Guidance: Educate customers about product usage, features, and benefits. Tutorials: Provide guidance on troubleshooting common problems and assist customers with self-help resources. Professionalism: Professional Demeanor: Maintain a professional and courteous demeanor, even in challenging situations. Confidentiality: Ensure customer confidentiality and handle sensitive information with care. Continuous Improvement: Feedback Collection: Collect feedback from customers to identify areas of improvement in products or services. Self-Improvement: Stay updated with customer service best practices and continuously enhance skills. Adaptability: Flexibility: Be adaptable to changing policies, procedures, and technologies in the customer service field. Problem-Solving: Think critically and creatively to resolve unique customer issues. Customer service executives play a crucial role in shaping the customer experience and are essential in maintaining a positive brand image. Their ability to handle inquiries and resolve problems effectively contributes significantly to customer satisfaction and loyalty. Requirements and Qualifications: 1. Minimum of 1 year of customer service executive or related field experience. 2. Excellent written and verbal communication skills. 3. Comfortable with fieldwork, demonstrating strong problem-solving abilities. 4. Strong interpersonal skills for effective partner management. 5. Knowledge in Microsoft Office. 6. Any graduate degree is acceptable. 7. Language: Good to have knowledge of Hindi, English and Kannada Application Process : 1. To be considered for this job role, submit your resume at [HIDDEN TEXT] 2. Subject line of the email should be - \'Application for Customer Service Executive Position: [Job Code] : [Your Full Name]\' Note : Here the Job Code is B512441. If you\'re ready to be part of an exciting journey and contribute to our success, we invite you to apply. Join us in creating memorable moments and fostering meaningful connections in the world of photography. Apply now and let\'s build something extraordinary together!

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