Job Description

Position: Customer Service Executive About Stepin Solutions: Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, having partners in Israel and USA. We started our journey in 2011 with 2 teammates which has now grown to 50 people. We invite you to join our crazy and inspiring team with a mission to grow the organization together. Job Summary : We are seeking computer and internet-savvy candidates with 2 to 3 years of back office/customer support work experience. Freshers can also apply. Candidates who are technology-friendly and possess excellent communication skills coupled with a willingness for on-the-job learning to communicate with international clients. Thus, proficiency in English is a must (verbal and written). Drafting campaign emails, Publishing content on the site, and creating landing pages. generating reports from various tools, combining those in MS Excel and other relevant tools. Monitoring software performance and issuing alerts in the event of a malfunction. ensuring that email design and layout are optimized, user- and mobile-friendly, and bug-free. Generating backups Other relevant backend IT operations Understand and become conversant with the workflow of a relatively large software application. understand, interpret, diagnose, and resolve customer problems. communicate clearly and precisely with customers (via email, chat, or phone calls) and maintain accurate and timely records in related databases. Work with members of the team and other departments for root cause analysis and to identify issues with the software application, third-party plug-ins, hardware infrastructure, and connectivity. 24/7 monitoring and management of events affecting technology services and infrastructure takes place. Required Qualifications: Candidates opting for a role in operations must be graduates from any stream Preferred Qualifications: College or University degree in Computer Science or a related discipline Requirements: Ability to multitask, prioritize and manage time effectively Ability to quickly grasp and understand new tasks and concepts Ability to troubleshoot customer problems (Ex: DNS, Domain pointing, and Domain Tracking) Punctuality towards the responsibilities Handling Pressure in Emergency Situations patiently Basic Concepts of Web and Email Technology They should also have experience in customer service, including troubleshooting technical issues and providing customer support in a timely manner. Monitoring infrastructure and systems (Emails, Graphs, etc) Good with online error monitoring tools For a customer service executive profile, The ideal candidate should have a good understanding of software systems. Skills: Time management Strong problem-solving skills Quality focus Positive attitude Proactive incident handling Benefits: Work from home. Full-time employment. EPF/ESIC as per Govt. compliance guidelines. Yearly increments on the basis of your performance. Working days: Rotational shifts

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