Job Description

xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To fulfill aftersales needs of customers in the assigned territory
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To Maintain response time & downtime as per the SLA to assigned customers.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Accountable for instruments installation and Warranty service in the Field.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Accountable for Billable service and promote the service contracts.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Accountable for Accessories & generating lead for Consumables sales.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Develop and deliver a productivity strategy that contributes quarterly impacts to the business.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Deliver actionable data driven insights to explore new areas of operational excellence.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Develop Junior Engineers on handling equipmentxc3xa2xc2x80xc2x99s and customers.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To fulfill aftersales needs of customers in the assigned territory
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To Maintain response time & downtime as per the SLA to assigned customers.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Accountable for instruments installation and Warranty service in the Field.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Accountable for Billable service and promote the service contracts.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Accountable for Accessories & generating lead for Consumables sales.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Develop and deliver a productivity strategy that contributes quarterly impacts to the business.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Deliver actionable data driven insights to explore new areas of operational excellence.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Develop Junior Engineers on handling equipmentxc3xa2xc2x80xc2x99s and customers.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Execute preventive maintenance calls as scheduled.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Align personal working practices with the departmentxc3xa2xc2x80xc2x99s performance targets.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Actively demonstrate compliance with all team targets.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Maintain personal service spares issued and inventory records to the highest standard.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Ensure all anomalies are quickly and effectively reported and resolved.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To ensure that quality standards are maintained while servicing the equipment.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To maintain good communication at all relevant levels of customer organization.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 In case, customer gives poor rating while taking feedback about our services, necessary support must be taken from colleagues and ensure that customer complaint is resolved.Knowledge Management
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To continuously update the technical knowledge of products.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To develop applications knowledge.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To develop soft skills related to communication, selling and customer management.Cross functional support
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To support all colleagues as and when necessary, aligning to objectives of organization growth.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 To help Service Sales by following up on contract status, Account Receivables and promoting Upgrades/Accessories/Consumables.Education: Any graduate/postgraduate preferably Science
Required work experience:xc3x82
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Should have more than 6-8 years of experience in the relevant field.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Experience in a Customer Service Environment
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Background in Electronics preferably gained in a high technology service.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 environment, with an understanding of analytical or clinical instrument applications.Competency Required:Strategic Perspective:
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Provides innovative growth ideas.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Collaborates well across PKI.
xc3xa2xc2x80xc2xa2xc3x82 xc3x82 xc3x82 Develop Service coverage and sales plan (customers)
xc3x82

PerkinElmer