Job Description

Customer Service Engineer (After Sales Engineer), Indore - MP (India)Department: Sales / MarketingEmployment Type: Full TimeLocation: IndiaReporting To: Nileshkumar ParmarDescriptionResponsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.Key ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES1. Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.2. Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.3. Service and Repair: Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.4. Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.5. Documentation: Maintain accurate records of technical support, service, and repair activities.6. Collaboration: Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.7. Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D team.Skills, Knowledge and ExpertiseSkills and Abilities.

• Communication and problem-solving
• Time management and organization
• Ability to travel (up to 50% of the time).

• Bachelor\'s degree in Mechanical or Electrical Engineering or related field
• Minimum 2+ years of experience in after-sales service, technical support, or a related field.
• Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems..

Franklin Electric