Job Description

Customer Service Representative Job Responsibilities:

• Only Gujrati Language candidates will be required •

After writing about your company, flesh out the details of your open position by providing a list of the major job responsibilities. Edit this list to align with your specific needs:

• Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them.
• Keeps track of customer correspondence and logs key account information and customer data.
• Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
• Upholds customer confidentiality, especially regarding financial matters and identity.
• Processes customer refunds, shipments, and account adjustments.
• Helps prepare customer service reports by collecting and analyzing customer information.
• Upsells customers with information about other products and services when appropriate.
• Contributes to team effort by accomplishing related tasks as needed.

Thanks & Regards

Shalu Singh(HR)

Hirex Services

Mob N0 : 8287204901

Mail ID: hirex.delhi@outlook.com

Job Types: Full-time, Permanent, Fresher, Volunteer

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)