Job Description

Managing Service Calls:

Handling incoming calls, scheduling service appointments, and coordinating with technicians.

Troubleshooting:

Providing initial technical support to customers, identifying the root cause of issues, and offering solutions.

Customer Communication:

Communicating effectively with customers, explaining technical concepts clearly, and ensuring their satisfaction.

Record Keeping:

Maintaining accurate records of service calls, including customer information, issue descriptions, and resolutions.

System Monitoring:

Monitoring system performance, identifying potential issues, and escalating them to the appropriate team.

Escalation:

Knowing when and how to escalate complex issues to higher-level support or engineering.

Documentation:

Documenting all interactions with customers, troubleshooting steps taken, and solutions implemented.

Inventory Management:

Assisting with inventory management of parts and equipment used in service calls.
Skills:

Technical Proficiency:

Basic understanding of computer hardware and software, networking, and operating systems.

Communication Skills:

Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical users.

Problem-Solving:

Ability to diagnose and resolve technical issues efficiently and effectively.

Customer Service:

Strong customer service skills, including the ability to handle inquiries and resolve complaints.

Organizational Skills:

Ability to manage multiple tasks, prioritize work, and meet deadlines.

Record-Keeping:

Ability to maintain accurate and organized records of service calls and customer interactions.
Job Types: Full-time, Permanent

Pay: ?15,812.01 - ?24,749.00 per month

Work Location: In person