Job Description

Customer Service Coordinator

Do you enjoy providing an efficient service to our customers?

Are you passionate about service management?

Be part of a successful team



Our Integrated Services team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team is an essential link between the customer and the business.

Partner with the best



As a Service Coordinator, you're responsible and accountable for Outage Plan, Execution, Close-out and Financials management. You're to be ready to forecast and plan for expenditure on each project. You're to collaborate with other functional team to ensure each planning is executed at global standard.



As a Customer Service Coordinator, you will be responsible for:

• Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Being responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establishing and maintaining contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Communicating across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
• Handling latitude in project techniques. Project process requires choosing right approaches.
• Handli diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.

Fuel your passion



To be successful in this role you will:

• Have a Bachelor / Diploma degree with at least 10 years of experience in Services.
• Have a minimum of 5 years of experience as Project Manager / Service Delivery Coordinator.
• Have 3 years+ offshore experience
• Have 2 years+ experience in Floater / Deepwater rig - IWCF certified.
• Have HUET + Survival Training certified
• Show strong interpersonal and leadership skills.
• Have ability to influence others and lead teams.
• Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously.
• Have effective problem identification and solution skills.
• Have proven analytical and organizational ability.

Work in a way that works for you



We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your preferred working patterns with the recruiter during the process

Working with us



Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you



Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.



Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.