Customer Service Coordinator

Year Chennai, Tamil Nadu, India

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Assess the service needs of clients and connect them with the correct provider
Create and maintain a directory of service providers and resources
Create and maintain a database of clients and client needs
Assess client issues and provide recommendations to fix problems
Ensure each client is given the necessary services and follow up to fill ongoing service needs
Maintain good relationships with service providers and clients to keep customer base
Expand the list of resources and providers to assure there are no gaps in services
Answer telephones and respond to email inquiries in the office

Skills required:

1-3 years of industry experience or a related customer service experience required
Previous administrative experience preferred
Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
Excellent customer service and problem-solving skills
High quality organizational skills
The ability to work well under deadlines and to multitask
The ability to build relationships and coalitions within the community
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills

Job Type: Full-timePay: \xe2\x82\xb918,000.00 - \xe2\x82\xb921,000.00 per monthBenefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

Work Location: In person

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