Customer Service (australian Voice Process)
Year Kochi, Kerala, India
Job Description
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- Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
- Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
- Follows up with customer via telephone following initial contact.
- Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
- Continued product education to better service customer calls.
- Maintains accurate daily record in tracker.
- 0-1 year experience in international call center.
- Strong customer service and tele calling skills.
- Experienced with Web Based Applications and Windows.
- Ability to manage sensitive and critical client information.
- Excellent verbal and written communication skills (English) is a must.
- Problem solving and decision-making skills.
- Email drafting skills with zero grammatical errors.
- Ready to work in day/night shifts (Rotational)
- Provident Fund
- Morning shift
- Night shift
- Rotational shift
- Yearly bonus
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
- Are you willing to work on rotational shift?
- Bachelor\'s (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD3306098
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKochi, Kerala, India
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EducationNot mentioned
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ExperienceYear