Job Description

:Greetings,Excellent Opportunity for Australian voice process leading MNC ||Apply Now || Kolkata.Our Client is an Indian multinational company that provides technology and business process outsourcing services.Designation : Customer SupportLocation : KolkataInterview Mode: Walk-in face to faceShift: Night ShiftWeek Off: 2 Days rotationalResponsibilities:

• The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner.

• Support reps interact with customers on a variety of channels such as phone, email, and social media,

• And ensure that all valid customer concerns are being dealt with immediately.

RequirementsCandidate should have :

• Good Communication skills, take calls Over Phone which involves working in different time zones

• Take calls from Global clients and initiate the right response to them, positively and professionally flexible to work in shifts.

• Excellent English - both verbal and written communication skills

• Knowledge of customer service principles and practices

• Good technical knowledge

Qualification: Undergraduate/ Graduate with 1yr experience candidates can attend interviews.BenefitsPF, ESI, Incentives, Cab facilities, Traning facilitesOpportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

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