Job Description

Job Title : Customer support Executive(INTERNATIONAL VOICE PROCESS MEDICARE )

Key Responsibilities : Customer Interaction: Handle inbound and outbound calls from international clients, healthcare providers, and insurance companies.

Address queries related to medical billing, insurance claims, and payment processes. Provide clear and concise information regarding billing statements, account balances, and claim status.

Claim Processing:

Verify and review medical claims for accuracy and completeness. Investigate and resolve discrepancies or issues related to claims.

Ensure compliance with international billing regulations and guidelines. Documentation and Reporting:

Maintain accurate and up-to-date records of customer interactions and transactions. Generate reports on billing activities and performance metrics as required.

Compliance and Quality Assurance: Adhere to international healthcare regulations and compliance standards.

Participate in quality assurance processes to ensure the accuracy and efficiency of billing procedures.

Customer Education: Educate customers on billing processes, insurance policies, and payment options.

Provide guidance on resolving billing disputes and navigating insurance-related matters.

Team Collaboration:

Collaborate with cross-functional teams, including billing, coding, and customer service teams, to streamline processes and improve service delivery.

Continuous Improvement: Proactively identify areas for process improvement and contribute to ongoing process optimization initiatives.

Basic Qualifications :

Any Bachelor's degree preferred US VOICE PROCESS with 6 months to 1 year experience preferred

Excellent verbal and written communication skills in English

CANDIDATE SHOULD BE READY TO WORK FOR INTERNATIONAL SHIFT

WORKING HOURS : 9

SHIFT TIMING : 4 APM to 2 AM

Location : Visakhapatnam Address : Near Union Bank of India ,First Floor, Hema Plaza Apartments , Pedawaltair,Visakhapatnam-530017,Andhra Pradesh.

Job Type: Full-time

Schedule:

• US shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9063531891