Job Description

Role Summary: As a Customer Support Associate, you will handle customer inquiries and issues through email and chat channels. You will provide timely, accurate, and effective solutions to enhance customer satisfaction and ensure a smooth customer experience on our e-commerce platforms.

Key Responsibilities:

• Respond to customer inquiries and issues through email and chat in a professional and timely manner and resolve their concerns related to orders, payments, shipping, and product information.
• Provide accurate information about products, services, and company policies to customers.
• Maintain detailed records of customer interactions and transactions..
• Meet performance targets and metrics for customer satisfaction, response time, and resolution rate.
• Identify and escalate recurring customer issues to improve processes and services.

Qualifications:

• Proven experience in a customer support role, specifically in international non-voice processes (email/chat) within the e-commerce industry.
• Excellent written communication skills in English.
• Strong problem-solving abilities and the capacity to handle multiple customer issues simultaneously.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• High level of empathy and patience when dealing with customers.
• Flexibility to work in different time zones to support international customers.
• A positive attitude and a commitment to providing excellent customer service.

Benefits:

• Competitive salary and benefits package.
• Opportunity for growth and professional development.
• Supportive and collaborative work environment.
• Employee discounts on company products.

Be part of the team that values your talent and is committed to your success.

• Apply today and let's make an impact together!ong organizational skills and the ability to manage multiple priorities simultaneously.
• CANDIDATES WORKING IN TECH MAHINDRA AND TELEPERFORMANCE OR STARTEK ARE MOST WELOCMED TO APPLY.

Job Type: Full-time

Pay: ?250,000.00 - ?400,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• UK shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Application Deadline: 25/11/2024
Expected Start Date: 25/11/2024