Job Description

As a Customer Service Associate for our IT training course, you will play a crucial role in ensuring exceptional customer experiences and support for our clients enrolled in our IT training programs. Your primary responsibilities will include but are not limited to:

- Providing Information and Guidance: Act as the first point of contact for prospective and enrolled students, providing them with detailed information about our IT training courses, including curriculum, schedules, fees, and enrollment procedures.

- Handling Inquiries and Resolving Issues: Address inquiries, concerns, and complaints from students promptly and professionally via phone, email, or in-person interactions. Proactively identify and resolve any issues or challenges faced by students to ensure a positive learning experience.

- Enrollment Assistance: Assist students with the enrollment process, guiding them through registration, payment, and course selection procedures. Ensure accurate and timely processing of enrollment paperwork and payments.

- Course Coordination: Coordinate with instructors, technical staff, and other departments to schedule classes, arrange training sessions, and ensure smooth logistical operations for training programs.

- Technical Support: Provide basic technical support to students regarding online learning platforms, accessing course materials, and troubleshooting common technical issues they may encounter during their training.

- Administrative Tasks: Assist with administrative tasks such as maintaining student records, updating databases, preparing reports, and managing course-related documentation.

- Customer Feedback: Collect feedback from students regarding their learning experience, course content, and overall satisfaction. Compile and analyze feedback to identify areas for improvement and contribute to enhancing the quality of our training programs.

- Promotion and Marketing: Support promotional activities and marketing campaigns to attract new students and promote awareness of our IT training courses. Collaborate with the marketing team to develop marketing materials, participate in promotional events, and engage with potential students to generate leads.

Qualifications:

- Bachelor's degree in a related field or equivalent practical experience.

- Strong communication skills, both verbal and written, with the ability to articulate technical information clearly and effectively.

- Excellent interpersonal skills and a customer-centric approach to handling inquiries and resolving issues.

- Proficiency in using computer applications and familiarity with online learning platforms.

- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.

- Detail-oriented with strong organizational and problem-solving skills.

- A positive attitude, patience, and empathy towards students' learning needs and concerns.

- Flexibility to work occasional evenings or weekends as needed to support training sessions or events.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental pay types:

• Performance bonus

Work Location: In person