Job Description

Executive - Customer Support - Financial Firm (1-2 yrs) #Customer Support #Customer Service Job brief : - We are looking for a Customer Support Executive, to assist our customers with loan on- boarding process which include queries like How to apply for a loan from the mobile App, Documentation Required, etc. & also queries post loan disbursal like How to pay EMI, how to foreclose the loan, etc. - Customer Support Executive\'s responsibilities includes resolving customers queries, recommending every possible solution and guidance of all the available features and functionalities of our products. To be successful in this role, a candidate should have an excellent communication skill to earn our customer\'s trust. Ultimately, to help establish our reputation as a company that offers excellent customer support on-calls and on emails. Requirements : - Experience as a Customer Support Executive or similar escalation handling role for more than a year. - Experience in Call/Customer support. - Analyzing information, Excellent communication, and problem-solving skills. - Multi-tasking abilities. - Organizational & Time management abilities. - Patience when handling tough cases. - Familiar with CRM software and remote support tools. - Regional language know candidates will add additional advantage (Language: English,Hindi,Marathi,Tamil, Telugu & Kannada). - 9 hours shift (including 1 hour break) between 9 am to 9 Pm. - Working from Office, 6 days working in a week. - Rotational work offs. For more information contact Employer - 7972588489 Job Types: Permanent, Full-time Salary: 15,931.01 - 18,457.44 per month Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental pay types:

• Overtime pay
• Shift allowance

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Speak with the employer
+91 7972588489