Customer Service Associate
Job Description
Responsibilities:
• Customer Interaction:
• Handle inbound and outbound customer inquiries via phone, email, chat, or social media in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers in troubleshooting issues, resolving complaints, and escalating complex problems to appropriate departments when necessary.
• Problem Resolution:
• Analyze customer problems and provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution and satisfaction, keeping detailed records of customer interactions, transactions, comments, and complaints.
• Product Knowledge and Training:
• Maintain up-to-date knowledge of our products and services.
• Participate in product training sessions to stay abreast of new developments and features.
• Team Collaboration:
• Work closely with other departments to ensure seamless customer experiences.
• Collaborate with sales, marketing, and technical teams to improve customer satisfaction and retention.
• Customer Feedback:
• Collect and report customer feedback and suggestions to relevant departments to improve processes and products.
• Identify trends in customer issues and proactively recommend solutions.
Job Type: Full-time
Pay: ?12,000.00 - ?13,500.00 per month
Schedule:
• Day shift
Work Location: In person
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Job Detail
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Job IdJD3475013
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear