Job Description

We are currently Hiring for Customer Service Associate (CSA) Non-Voice

Contact HR Richard

Phone number 8147091021

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible
for:

Providing support and resolve technical issues via email and other electronic
communications
Building credibility and trust with the customer by empathizing with their
problem in words
Proactively understanding their needs and responding promptly to resolve
their issue
Applying advanced troubleshooting techniques to provide unique solutions to
the customers individual needs
Leveraging their experience to provide feedback to the team on how to
improve client services
Driving customer communication during critical events

Requirements:

An obligation to deliver exceptional customer service
Receive emails and chats to gather and verify required information and do
utmost within their power to solve customer problems
Demonstrate empathy and patience to the customer
Demonstrate enthusiasm to be a self-starter who is excited about learning new
technologies on a daily basis
Provide information to the client and place appropriate notes in system
indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed
Maintain thorough knowledge of systems so that information can be researched
and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and new process
and procedures
Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality,
CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned

Critical Skills

Above average verbal and written communication skills - ability to speak
accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to tailor
responses and actions to meet the clients specific needs
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and
timeliness
Ability to operate a personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings, weekends
and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the organization and
work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements:

Must successfully pass a background check
High school diploma or equivalent required
Must have at least six months customer service experience or equivalent
Experience in the gaming/tech support industry is a plus

Job Types: Full-time, Permanent, Fresher

Pay: ?16,000.00 - ?28,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Performance bonus

Work Location: In person