Customer Service Associate
Job Description
Roles and responsibilities -
1. Provide an exceptional experience to the customers.
2. Provide technical support to Parents and Teachers.
3. Provide chat, Email and call support to our customers.
4. Handle escalation tickets.
5. Schedule, reschedule, and manage student classes.
6. Be a relationship expert and ensure customer retention and satisfaction.
Required skills:
1. Computer/IT background (Not mandatory)
2. Fluent in English communication skills
3. Available to work from the Office.
Job Type: Full-time
Benefits:
• Food provided
• Health insurance
Schedule:
• Night shift
Supplemental Pay:
• Performance bonus
Application Question(s):
• willing to work saturday and sunday
• can you join immediately
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)
Language:
• English (Required)
• Hindi (Preferred)
Location:
• HSR Layout, Bengaluru, Karnataka (Required)
Shift availability:
• Night Shift (Required)
Work Location: In person
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Job Detail
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Job IdJD3519608
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear