Job Description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewCompany Overview:
TE Connectivity Ltd. is an American Swiss-domiciled technology company that designs and manufactures connectors, sensors, relays, contactors, and application tooling for several industries, such as automotive, industrial equipment, data communication systems, aerospace, defense, medical, oil and gas, consumer electronics and energy.
TE Connectivity has a global workforce of 89,000 employees, including more than 8,000 engineers. The company serves customers in approximately 140 countries.As a Customer Service Associate in TE Connectivity\'s Industrial Business Unit, you will be responsible for delivering outstanding customer service and support. You will serve as the primary point of contact for our customers, ensuring their needs are met with efficiency, accuracy, and professionalism. Your role will involve handling inquiries in the form of cases in salesforce application, maintaining orders in SAP, and addressing any issues or concerns that may arise. You will work closely with other team members and our internal departments to provide comprehensive service and support.Responsibility:\xef\x83\xbc This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
\xef\x83\xbc Customer Interaction: Engage with customers via phone, email, and chat to provide timely and accurate information regarding products, services, quotations, order status, price and quantity discrepancies and other inquiries.
\xef\x83\xbc Extraordinary Customer Experience (ECE) and Customer touch point: On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI\'s are STR, CES, FCR, and efficiency.
\xef\x83\xbc Issue Resolution: Handle customer complaints and issues with a problem-solving mindset, ensuring that any concerns are addressed promptly and to the customer\'s satisfaction.
\xef\x83\xbc Product Knowledge: Maintain a strong understanding of TE Connectivity\'s product offerings and services to provide informed assistance to customers.
\xef\x83\xbc Documentation: Maintain detailed and accurate records of customer interactions, orders, and issues in the CRM system.
\xef\x83\xbc Collaboration: Work closely with sales, logistics, pricing, supply chain, finance, and other departments to ensure seamless service delivery and customer satisfaction.
\xef\x83\xbc Handle inbound & outbound telephone calls of customer in Cisco jabber applications.
\xef\x83\xbc Continuous Improvement: Identify opportunities to improve customer service processes and suggest enhancements to improve overall efficiency and customer experience.
\xef\x83\xbc Participate in development training and process improvement projects to expand your knowledge horizons to learn and grow with TE connectivity.
\xef\x83\xbc Compliance: Ensure all customer service activities adhere to company policies, procedures, and industry regulations.Desired Candidate Profile:Qualifications:
\xef\x83\xbc Education: Minimum bachelor\'s degree
\xef\x83\xbc Experience: Minimum of 1-2 years of experience in a customer service role
\xef\x83\xbc Must be excellent in communicating EnglishSkills:
\xef\x83\xbc Excellent verbal and written communication skills in English & Spanish.
\xef\x83\xbc Strong problem-solving abilities and a customer-focused attitude.
\xef\x83\xbc Minimal knowledge in using CRM software\'s like SAP, Salesforce, and other customer service tools.
\xef\x83\xbc Ability to multitask and manage time effectively in a fast-paced environment.
\xef\x83\xbc Strong attention to detail and organizational skills.CompetenciesValues: Integrity, Accountability, Inclusion, Innovation, TeamworkEOE, Including Disability/VetsLocation:Bangalore, KA, IN, 560066City: BangaloreState: KACountry/Region: INTravel: Less than 10%Requisition ID: 121212Alternative Locations:Function: Customer Service

TE Connectivity