Job Description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity\'s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE\'s products or services. They may promote and sell our company\'s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE\'s Extraordinary Customer Experience strategy.Responsibility:Satisfaction Management
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional
surveys. Metric - NPS/Transactional SurveyCustomer Relationship & Satisfaction

• Central point of contact for Customer on all daily inquiries and provides timely follow up and

resolution of issues and inquiries

• Proactive communication to Customer and liaise with parties to come up with solutions for open

and upcoming matters. Customer visits might be required

• Seek regular informal and formal feedback via transactional surveys or via phone and e-mail

during daily communicationsManage Service Delivery Process / Execution

• Manage escalations for your customers.
• Review quote and order requirements, create scheduling agreements, clear blocks, workflows

daily, monitor critical shipments

• Follow up on quotes and quality issues

Manage Interfaces & Build Service Culture

• Act as voice of the Customer for internal support departments
• Participate in development training and process improvement projects to expand and challenge

learning new ideas and processes

• Take ownership for actions and follow through on tasks until resolved

Desired candidate Profile:Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor\'s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in EnglishCompetenciesValues: Integrity, Accountability, Teamwork, InnovationEOE, Including Disability/VetsLocation:Bangalore, KA, IN, 560066City: BangaloreState: KACountry/Region: INTravel: Less than 10%Requisition ID: 116033Alternative Locations:Function: Customer Service

TE Connectivity