Job Title:Customer Service AssociateSummary: Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management.
The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes:
- Sales Order creation in SAP/ Capturing all exceptions
- Accountable for document management
- Enters and checks data for completeness (SAP processing)
- Identifies and solve incomplete information at Order Entry ( customer Master Data cleansing Action plan)
-Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication
-Good knowledge of manufacturing Processes / Chemical industry : Procurement of raw materials, Logistics, Supply Chain Management xe2x80xa6
- Proactive planning and completion of task assigned within great quality
- Strong Analytical and Problem solving skills.
- Implements changes and updates to Order to Cash process as directed.Responsibilities Include:Order Entry - 2 Business Units + Business Segments and / or Countries designated- Regional Scope (Europe)Efficiently process Order Entry creation (SAP VA01).xe2x80x93 all order types & customers : Standard orders; Sample Orders; EDI; Export; Consignmentxe2x80xa6full data completeness as a focus
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