Customer Service Assistant
Job Description
Handle customer inquiries via phone, email, or in-person.
Provide accurate and timely information about products and services.
Assist customers with product selection and provide technical advice as needed.
Process customer orders efficiently and accurately.
Ensure that all order details are correct and confirm with customers.
Coordinate with production and logistics to ensure timely delivery of products.
Address customer complaints promptly and professionally.
Investigate and resolve issues related to product quality, delivery, or service.
Escalate unresolved issues to higher management when necessary.
Assist the sales team with customer follow-ups and order updates.
Provide customers with quotes, proposals, and other sales-related documents.
Maintain accurate customer records and update CRM systems.
Follow up with customers post-delivery to ensure satisfaction.
Handle returns or exchanges in accordance with company policies.
Gather customer feedback to improve products and services.
Job Type: Full-time
Pay: ?9,836.36 - ?33,007.09 per month
Benefits:
• Commuter assistance
Compensation package:
• Performance bonus
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 8925711595
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Job Detail
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Job IdJD3385880
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSriperumbudur, TN, IN, India
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EducationNot mentioned
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ExperienceYear