Job Description

The ideal candidate will provide top-level assistance for high-level executives. They should be well-organized and be comfortable scheduling meetings, supporting clients over whatsapp and calls, managing data sheets over excel and google sheets and following up with employees and vendors for open tasks.

The role demands flexibility in availability as the meetings/webinars may go on till late evening so its not a typical 9 to 5 job.

Working Days - Monday to Sunday. Saturday is OFF

Responsibilities

Client Onboarding

• Send whatsapp message to new onboard clients.
• If required, make a call to the clients to ensure the following.
• Ensure clients have logged into the hub within 7 days of joining our community.
• Ensure clients are added to necessary whatsapp groups.
• Create a personal folder in google drive for clients.
• In case of access issues, provide access immediately and ask them login right away.
• Maintain sheet of tasks completed client-wise.

Data Sheet Management

• Ensure client sheet creation and updation every week.
• In case of payment through bank transfer/upi payments, update in payment sheet.
• Weekly client data updation for ongoing clients.

Monthly and Weekly Programs

• Cleanup data of registered clients.
• Ensure all relevant information is captured in single dashboard using vlookups and pivot table feature in excel and google sheets.
• Divide the clients into various teams based on pre-defined criterion.
• Add the clients to respective team-wise whatsapp groups.
• If required, send whatsapp or make calls to ensure all clients are added to team groups.
• Manage and cleanup daily/weekly/monthly data filled-up by clients in a pre-defined format.
• As required, share analysis and insights as per pre-defined structure.

Moderating automated and LIVE webinars

• Ensure invitation links are sent to all necessary whatsapp groups multiple times as per predefined timelines.
• Run automated webinar through your laptop.
• Join and moderate automated and LIVE webinars as required.
• Share payment links in the webinar chat, as required.
• Create payment links from payment gateway portal, if required.
• Note-down key messages being written in the webinar chat and inform respective sales person in the company for sales closure.
• Export and maintain reports for every webinar.
• Download recordings of webinars and upload to hub.

Managing merchandize orders

• Monitor payments from customers.
• Order respective merchandize from the vendor.
• Ensure timely delivery to the clients by the vendor.

Client Support

• Monitor support email inbox
• Ensure timely resolution and confirmation to the client.
• Send whatsapp message or call clients, as necessary, for quick resolution.

Organize meetings

• Engage with clients and fix meetings with the coaches.
• Fix interview meetings between new hires and coaches.
• Create and share zoom links for various meetings, as needed.
• Follow-up with employees and vendors on open tasks.

Qualifications

• Bachelor's degree with 2 years work experience
• Proficient in Microsoft Office suite - especially Excel and Google Sheets with good knowledge about pivot tables, vlookup and basic formulas.
• Experience in managing multiple priorities, administrative coordination, and logistics
• Well-organized, detail-oriented, ability to multi-task with great follow-up skills
• Strong written and verbal communication skills

Job Type: Full-time

Pay: ?9,852.02 - ?15,000.00 per month

Schedule:

• Day shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: Remote