Job Description

WE ARE LOOKING FOR CUSTOMER CARE ASSOCIATE FOR OUR DIAGNOSTICS CENTER IN RAMAMURHTY NAGAR.

You will be required to field scheme-related queries from customers, provide pre-authorization for medical treatment, and outline information regarding co-payments. You should also advise current and prospective members about the most suitable plans based on their needs.

To ensure success as a customer care associate, you should be able to process and disseminate vast amounts of information. An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual development.

Health customer care associateResponsibilities:

Familiarizing you with and remaining up-to-date with changes in our plans and tariffs.

Greeting customers in a friendly, professional manner using the suggested script.

Answering telephonic and e-mail inquiries in a timely manner.

Deferring queries to your line manager if you are unable to answer them.

Furnishing members and health care practitioners with details regarding members' benefits.

Granting pre-authorizations for medical treatment, if covered.

Advising members of outstanding co-payments.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Compensation package:

• Commission pay
• Overtime pay

Schedule:

• Day shift
• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Kannada (Preferred)

Location:

• Ramamurthy Nagar, Bengaluru, Karnataka (Preferred)

Work Location: In person

Speak with the employer
+91 9513112104