Customer Service Assistant
Year Chetput, Chennai, Tamil Nadu, India
Job Description
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Job Summary:
The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a timely and professional manner.Key Responsibilities:
The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a timely and professional manner.Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or other communication channels
- Troubleshoot and resolve customer issues or concerns in a friendly and empathetic manner
- Maintain comprehensive records of customer interactions and document resolutions
- Escalate complex or unresolved issues to appropriate team members
- Provide product/service information and recommendations to customers
- Identify opportunities to improve the customer experience and provide feedback to management
- Adhere to all company policies, procedures, and quality standards
- High school diploma or equivalent; some college or customer service experience preferred
- Strong communication and interpersonal skills
- Excellent problem-solving and critical thinking abilities
- Proficiency with computers and various software applications
- Ability to multi-task, prioritize tasks, and work under pressure
- Commitment to delivering exceptional customer service
- Flexible schedule to accommodate extended business hours as needed
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
- Day shift
- Fixed shift
- Morning shift
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
- Bachelor's (Preferred)
- total work: 1 year (Required)
- English (Required)
- Hindi (Required)
- Tamil (Required)
- Telugu (Required)
- Malayalam (Preferred)
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Job Detail
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Job IdJD3341681
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChetput, Chennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear