Job Summary: The Customer Service Assistant is responsible for providing excellent customer service and support to clients and customers. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. The assistant will work closely with the customer service team to maintain strong relationships and address customer needs in a timely and professional manner. Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or other communication channels
Troubleshoot and resolve customer issues or concerns in a friendly and empathetic manner
Maintain comprehensive records of customer interactions and document resolutions
Escalate complex or unresolved issues to appropriate team members
Provide product/service information and recommendations to customers
Identify opportunities to improve the customer experience and provide feedback to management
Adhere to all company policies, procedures, and quality standards
Requirements:
High school diploma or equivalent; some college or customer service experience preferred
Strong communication and interpersonal skills
Excellent problem-solving and critical thinking abilities
Proficiency with computers and various software applications
Ability to multi-task, prioritize tasks, and work under pressure
Commitment to delivering exceptional customer service
Flexible schedule to accommodate extended business hours as needed