Customer Service And Support
Job Description
This is a remote position.
This task involves managing customer complaints, service requests, and tickets through Zoho Desk.
The responsibilities include registering complaints, raising tickets, sending quotations, acknowledging service requests, changing customer status, sending reminder emails, recording all details in the ticket, sending service completed acknowledgment mail, closing tickets, Template management.
Roles and Responsibilities:
1.Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams.
2.Raise tickets and send quotations to customers as required.
3.Acknowledge service requests and update the status of the customer in Zoho Desk.
4.Send reminder emails to customers to ensure that they are aware of the status of their complaint or service request.
5.Record all details in the ticket, including customer information, complaint details, and any actions taken to resolve the issue.
6.Send service completed acknowledgment mail to customers after their complaint or service request has been resolved.
7.Close tickets in Zoho Desk once the complaint or service request has been resolved.
8.Manage templates in Zoho Desk, including creating and updating templates for emails, tickets, and other communication.
Qualification: Any Graduate Shift Timing: 1.00 pm - 6.00pm
Hiring Process:
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3088282
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationTamil Nadu, India
-
EducationNot mentioned
-
ExperienceYear