Job Description

Customer Service Analyst Location:- Hyderabad Duration:- Contract Responsibilities for Customer Service Analyst Responsible for providing support for Coinbase customers across multiple channels (Phone, Messaging & Email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure customer voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. Set a high bar for Customer Service Analysts within the organization by setting an example through performance and work ethic. Requirements for Customer Service Analyst Minimum 2 years of relevant experience in customer support and/or financial services, crypto, technology. Motivated by Coinbase\'s mission and creating a flawless support experience for our global customer base. Shift and weekend work is a requirement. Experience with different channels of support including voice, messaging and email. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization Phenomenal communication skills (written & verbal) in order to operate globally across multiple departments and stakeholders. Bachelor\'s degree or equivalent Travel to the office for work as required.

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