Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let\'s lead the way together. :
Amex Savings is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Operations Team Care Professional to provide support and handle the life of a Amex Savings and/or CD account from application to closing. How will you make an impact in this role? Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they\xe2\x80\x99re more than a friendly voice, they\xe2\x80\x99re problem solvers and relationship builders. The people you\xe2\x80\x99ll work with, and the customers you\xe2\x80\x99ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managing everything from updating addresses to processing applications. Minimum Qualifications

• Customer First focus = Easy, Recognize Solve
• Customer service experience with exceptional listening and relationship building skills
• Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products
• Strong written and verbal communication
• Attention to detail with ability to quickly identify problems and suggest sound resolutions
• Ability to use good judgment in decision making

Preferred Qualifications

• Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
• Strong time management skills and the ability to work under pressure with limited supervision
• Ability to effectively manage change and remain calm in stressful situations
• Have a mindset of innovation with a mindset of streamlining internal process for greater speed and agility.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.