Job Description

Key Responsibilities:

Customer Interaction:

Serve as the primary point of contact for clients, addressing inquiries related to air freight

Provide timely updates on shipment status, schedules, and documentation requirements.

Documentation Management:

Assist in the preparation and verification of export documents, including invoices, packing lists, and bills of lading.

Ensure compliance with international shipping regulations and client requirements.

Coordination with Stakeholders:

Liaise with freight forwarders, carriers, and other logistics partners to ensure on-time delivery.

Collaborate with internal teams to resolve shipment-related issues promptly.

Issue Resolution:

Handle customer complaints or concerns professionally and ensure swift resolution.

Track and address delays, discrepancies, or other issues during the shipping process.

Reporting and Analysis:

Maintain accurate records of customer interactions and shipments.

Prepare periodic reports to track service performance and suggest improvements.

Key Skills and Competencies:

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Strong problem-solving and organizational abilities.

Familiarity with export documentation and shipping processes (preferred).

Ability to work under pressure and manage multiple tasks simultaneously.

Educational Qualifications:

Bachelor's degree in Commerce, Logistics, or related fields.

Prior experience in air and sea export customer service will be an advantage.

Job Type: Full-time

Pay: ?10,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person