Job Description

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!

In This Role, You Will:

All of our agents manage outbound/ inbound calls from customers regarding any of the following:

Functional/operational:

• Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
• Follow up phone call with a designated contact person at the insurance company.
• Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.

Key Result Areas :

• Make atleast 95 calls a day
• Obtain a quality score of 98% or above

Qualifications :

• Bachelors Degree.
• Ability to read, write and speak English fluently, clearly and with a neutral accent.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone.

Job Types: Full-time, Permanent, Fresher

Pay: ?200,000.00 - ?360,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• International BPO: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person