Job Description

We are hiring candidates with fluent communication skills in English. Interested candidates can directly apply on WhatsApp 8360206818

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?40,000.00 per month

Compensation Package:

Performance bonus
Schedule:

Night shift
Ability to commute/relocate:

Mohali, Sahibzada Ajit Singh Nagar - 160062, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred) International BPO: 1 year (Preferred)
Shift availability:

* Night Shift (Required)