Job Description

Job Title: Customer Support Head

Company: Lifetime Health

Location: Jayanagar Bangalore

Employment Type: Full-Time

About Us:

LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering highquality, compassionate care to our patients in the comfort of their homes. Join our dedicated team and make a difference in people's lives every day.

Role Overview:

We are seeking an experienced and dynamic Customer Support Head to lead and oversee our Customer Support, Sales, and Service Line operations. The ideal candidate will be responsible for ensuring exceptional customer experience, driving sales growth, and maintaining service excellence. This role demands strong leadership skills, strategic thinking, and a passion for healthcare.

Key Responsibilities:

• Lead and manage the Customer Support team, fostering a positive and productive work environment.
• Develop and implement customer service policies and procedures to ensure high-quality service delivery.
• Monitor and analyze customer feedback to identify areas for improvement and drive customer satisfaction initiatives.
• Oversee the Sales team, setting and achieving sales targets, and developing strategies to enhance sales performance.
• Coordinate with the Service Line team to ensure seamless service delivery and address any operational issues.
• Train, mentor, and support team members to enhance their skills and performance.
• Collaborate with other departments to align customer support and sales efforts with company goals.
• Prepare and present regular reports on customer support and sales performance to senior management.

Qualifications:

• Bachelor's degree in healthcare related field.
• Proven experience in a customer support or sales management role, preferably in the healthcare industry.
• Excellent leadership and team management skills.
• Strong problem-solving abilities and a strategic mindset.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in CRM software and other relevant tools.
• Passion for delivering outstanding customer service and improving patient care.

Job Type: Full-time

Pay: ?25,000- ?30,000per month

Schedule:

Day shift

Education:

B pharmacy (Preferred)

Experience:

total work: 1 year (Required)

Customer service: 1 year (Required)

Language:

Kannada (Required)

English (Preferred)

Ability to Commute:

Bengaluru, Karnataka (Required)

Ability to Relocate:

Bengaluru, Karnataka: Relocate before starting work (Required)

Schedule:

Rotational shift

Work Location: In person

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Provident Fund

Compensation Package:

• Yearly bonus

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• Business development: 1 year (Preferred)
• Lead generation: 1 year (Preferred)
• total work: 1 year (Required)
• Sales: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person