Customer Retention Executive
Job Description
Customer Retention Executive
================================
Executive
?-As per Company Norms
Openings: 30
Minimum Qualification: Graduate
Experience: 0-1 Year
Location: JAIPUR
Department: Customer Service
JOB Posted By: Chhavi Prakash Saxena
###### Description
Job Summary : Performs the following responsibilities in order to manage customer's inquiries in terms of resolving them and recommending the optimal solution.
Job Duties and Responsibilities:
Only Freshers can apply, Female candidates are preferable.
1. Must reply to consumer inquiries by email, phone, text message.
2. Have to be detailed - oriented with the business to understand customer's queries.
3. Need to escalate issues and seek advice when faced with complex issue/problems
4. Must be able to suggest improvement ideas that decrease time, improved accuracy or strengthen controls.
5. Maintain a record of customers' interactions, and manage customer's accounts.
6. Need to adhere to the communication protocols, regulations and guidelines.
7. Customers must be engaged and informed about the company's product offerings.
###### Desired Skills
Inbound Calling
Verbal & Written Communication
Outbound Calling
Problem Solving
Calling
Customer Service
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Job Detail
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Job IdJD3377187
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear