Customer Retention Executive
Job Description
Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers.
What will you be doing
• Connect with the customers who raise requests to unsubscribe
• Understand customers journey & gather information about issues faced during the tenure
• Retain customers by resolving their issues & providing suitable offers
• Arrange return pick-up & refunds for customers that could not be retained and close loop
• Develop new retention strategies based on customers feedback & journey
• Maintain up-to-date knowledge of the companys current promotions & processes necessary to meet or exceed Retention goals
Job Type: Full-time
Pay: ?250,000.00 - ?400,000.00 per year
Ability to commute/relocate:
• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3519690
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear