Job Role:
- Position: International Voice Support Executive
- Shift Timing: 24/7 Shifts (Any 9 hours)
- Working Days: 5 days a week
Responsibilities: - Handle inbound and outbound calls to retain customers and address their queries or concerns
effectively.
- Build rapport with customers to understand their needs and preferences, offering personalized
solutions to enhance their experience.
- Retain customers by addressing their needs and providing exceptional service.
- Collaborate with internal teams to ensure customer satisfaction and retention goals are met. Requirements:
- Excellent English communication skills (both verbal and written).
- Minimum qualification: HSC/Graduated (Higher Secondary pass preferred)..
- Minimum 6 months of experience in international tele-calling or voice processes.
- Ability to work in a 24/7 shift environment with 5 working days and 2 rotational week offs.
- Comfortable working from the office location in Mahape, Ghansoli.- Ability to work in a night shift and
adhere to the designated schedule. Hexaware Technologies Benefits:
- Competitive salary: \xe2\x82\xb918,000 - \xe2\x82\xb930,000 In Hand + Performance based incentives
- 2 Rotational week offs
- Comprehensive training and career growth opportunities
- Health insurance, PF, and other employee benefits
- Positive work environment with supportive teams
- Convenient location with cab facilities for night shifts Interview Rounds:
- HR
- Operation Manager Note : All interview rounds can also be conducted virtually (Video-conference interview) but its
mandatory for candidates to be available at given time slots otherwise the profile may considered as
absent or rejected. Note : Hexaware has certain boundaries to provide cab facility hence we are accepting applications of
candidates who belongs/resides in below Locations :
1. Ambernath \xe2\x80\x93 Ghatkopar (Central Line)
2. Thane \xe2\x80\x93 Panvel (Trans Harbour)
3. Vashi \xe2\x80\x93 Chembur (Harbour Line) Job Type: Full-time Pay: \xe2\x82\xb925,000.00 - \xe2\x82\xb930,000.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus
• Shift allowance
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service/Customer Retention: 1 year (Required)

Work Location: In person