Job Description

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. : Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers. What will you be doing\xe2\x80\xa6

• Connect with the customers who raise requests to unsubscribe

• Understand customer\xe2\x80\x99s journey & gather information about issues faced during the tenure

• Retain customers by resolving their issues & providing suitable offers

• Arrange return pick-up & refunds for customers that could not be retained and close loop

• Develop new retention strategies based on customer\xe2\x80\x99s feedback & journey

• Maintain up-to-date knowledge of the company\xe2\x80\x99s current promotions & processes necessary to meet or exceed Retention goals

Please Note: - Candidate must know Eng, Hin and Kannada. Job Type: Full-time Pay: 9300,000.00 - 9400,000.00 per year Benefits:

• Health insurance

Schedule:

• Day shift
• Flexible shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 1 year (Preferred)