Job Description

We are looking for an experienced and proactive Customer Representative Management Executive (Female Candidates) to oversee and enhance the customer service experience across all channels. This role involves managing customer relationships, ensuring satisfaction, and optimizing customer support processes. The ideal candidate will have strong leadership, problem-solving, and communication skills, along with a commitment to driving customer success.

• Customer Relationship Management:
• Build and nurture strong relationships with key customers, ensuring satisfaction and long-term engagement.
• Act as the primary point of contact for escalations and high-priority customer concerns.
• Collaborate with internal teams to ensure customer requirements are met effectively.
• Team Leadership:
• Supervise and mentor a team of customer representatives, ensuring high levels of motivation and performance.
• Train and guide team members in best practices for handling customer queries and complaints.
• Monitor team metrics and provide constructive feedback to improve performance.
• Customer Experience Optimization:
• Analyze customer feedback to identify trends and implement improvements in service delivery.
• Develop and refine customer service policies and procedures to ensure consistency and excellence.
• Lead initiatives to enhance customer engagement and loyalty programs.
• Process Management:
• Ensure efficient handling of customer inquiries and complaints through appropriate systems and processes.
• Regularly review workflows and suggest automation or optimization where applicable.
• Maintain detailed records of customer interactions and provide insights to management.
• Reporting and Analysis:
• Generate detailed reports on customer satisfaction, team performance, and service outcomes.
• Provide actionable recommendations to senior management based on data-driven insights.
• Track and ensure adherence to service level agreements (SLAs).
• Cross-Functional Collaboration:
• Work closely with sales, marketing, product development, and operations teams to align customer service objectives with company goals.
• Share customer insights to aid in product or service improvements.

Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 7676765957