Job Description

Job Overview:

The Customer Representative in Real Estate is responsible for managing client inquiries, providing information about properties, and ensuring a high level of customer satisfaction throughout the buying, renting, or selling process. This role involves interacting with potential and current clients, responding to their needs, assisting with property tours, and facilitating the entire real estate transaction process. The ideal candidate will possess excellent communication skills, a good understanding of real estate practices, and a customer-centric approach.

Key Responsibilities:

• Client Interaction : Serve as the primary point of contact for customers, responding to inquiries via phone, email, or in person, and providing information about properties, services, and market conditions.
• Property Tours : Schedule and conduct property viewings for potential buyers or renters, showcasing properties and addressing client questions or concerns.
• Lead Management : Qualify leads and assist in managing client databases, ensuring follow-ups are timely and that prospects are nurtured.
• Documentation Support : Assist with the preparation and completion of required documents for property transactions, including leases, contracts, and agreements.
• Customer Service : Provide exceptional customer service, ensuring that clients are satisfied with their real estate experience, and address any issues or concerns in a timely manner.
• Market Research : Stay informed about current market trends, property values, and competitive properties in the area to provide relevant insights to customers.
• Collaboration : Work closely with agents, brokers, and property managers to coordinate the best outcomes for clients and ensure smooth transactions.
• Problem Solving : Address any issues or challenges that arise during property viewings or transactions, providing solutions to ensure a positive experience for clients.
• Administrative Duties : Manage client databases, maintain organized records, and handle routine administrative tasks related to customer management.

Skills and Qualifications:

• Communication : Strong verbal and written communication skills with the ability to engage and build relationships with clients.
• Customer Focus : A customer-centric approach with the ability to address and resolve concerns effectively and professionally.
• Knowledge of Real Estate : Familiarity with the local real estate market, property types, and the process of buying, selling, and renting properties.
• Organizational Skills : Excellent time management and organizational skills to handle multiple clients and tasks simultaneously.
• Problem-Solving : Ability to identify challenges and offer practical solutions quickly and effectively.
• Tech Savvy : Proficiency in using CRM software, Microsoft Office Suite, and other tools relevant to the real estate industry.
• Negotiation Skills : Ability to facilitate negotiations between clients and agents/brokers.
• Education : A high school diploma is required; a degree in business, communications, or real estate is a plus.
• Experience : Prior experience in customer service, sales, or real estate is preferred but not required.

Working Conditions:

• Hours : Standard office hours, with potential for evening and weekend shifts depending on client needs.
• Environment : Office-based with occasional fieldwork for property viewings or client meetings.

Compensation :

• Salary : Competitive salary based on experience.
• Benefits : [Include any benefits such as health insurance, bonuses, commissions, etc.]
• Training : On-the-job training provided, with opportunities for professional development in the real estate industry.

Job Types: Full-time, Part-time, Permanent

Pay: ?28,000.00 - ?32,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Overtime pay
• Quarterly bonus
• Shift allowance
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8544119660