Job Description

We are seeking a committed and adaptable Customer Relations Support to join our team. In this role, you will be responsible for handling customer inquiries, managing social media interactions, and providing a positive customer experience both online and offline. This position offers the opportunity to work across multiple company locations, including our showroom, backend office, factory, and old office, providing a diverse and dynamic work environment.

Key Responsibilities:

• Customer Interaction and Support:
• Engage with customers through phone, email, chat, and in person to address inquiries, resolve issues, and share information about our products and services.
• Maintain a professional and courteous demeanor in all customer interactions to enhance the overall customer experience and uphold our brand reputation.
• Social Media Management:
• Manage social media platforms by responding to customer comments, messages, and online reviews, while actively tracking customer feedback and monitoring trends.
• Collaborate with the marketing team to develop and post engaging content, supporting brand awareness and customer engagement.
• Flexibility and Adaptability:
• Demonstrate flexibility in taking on a range of tasks across different company functions, including showroom support, backend office duties, and various cross-departmental projects.
• Show a willingness to learn new skills that can add value across all departments and help meet company needs.
• Performance-Based Location Shifts:
• Multi-Location Assignments : The role may require you to work at any of our locations, including the showroom, backend office, factory, and old office, based on performance, business needs, and specific project requirements.
• Transfers and Adjustments : Candidates should be prepared for transfers or location adjustments as needed, with advance notice provided to allow for preparation.
• Commitment to Flexibility : This role is suited to individuals who are adaptable and willing to support the company across different settings and roles.
• Training and Development:
• Participate in comprehensive training sessions to enhance customer service skills, gain product knowledge, and understand company policies.
• Embrace continuous learning opportunities to develop professionally and contribute effectively to the team.

Qualifications:

• Strong communication skills, both verbal and written.
• Previous experience in customer service and social media management preferred.
• Ability to adapt quickly to different roles, tasks, and work settings as required.
• Positive attitude, professional demeanor, and eagerness for continuous learning.

Additional Conditions:

• Work Flexibility : We operate in multiple locations (showroom, backend office, factory, and old office), and candidates must be open to working across these sites depending on performance and business needs.
• Location and Role Changes : Transfers between locations may be necessary, and the candidate will be informed of any changes in advance.
• Application Requirement : If you are comfortable with these flexible arrangements and meet the requirements, we encourage you to apply.

This role offers a unique opportunity for professional growth through active customer engagement, social media management, and experience across varied work environments. Flexibility, adaptability, and a willingness to learn will make you a strong fit for this dynamic and rewarding position.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ?25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person