Job Description

We are seeking enthusiastic and dedicated female candidates to join our team as Customer Relationship Support specialists. The ideal candidate will handle customer queries, resolve issues, and manage daily queries with a focus on maintaining excellent customer relations. This role also involves trend analysis and staying updated with market and social media trends.

Key Responsibilities:

• Handle customer queries and resolve issues promptly through various communication channels.
• Manage and respond to daily customer queries, ensuring high levels of customer satisfaction.
• Conduct trend analysis to understand customer needs and market trends.
• Stay updated with social media trends and manage customer interactions on all social media platforms.
• Collaborate with the marketing team to address customer feedback and improve service quality.
• Provide comprehensive support to customers, ensuring a positive shopping experience.
• Maintain accurate records of customer interactions and feedback.
• Assist in developing strategies to enhance customer satisfaction and retention.

Qualifications:

• Freshers are encouraged to apply; prior experience in customer service or the jewelry industry is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Proficient in using social media platforms and trend analysis tools.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Positive attitude and a passion for providing exceptional customer service.

Benefits:

• Competitive salary as per company norms.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• Employee discounts on jewelry products.
• Health and wellness benefits.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ?25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person