Job Description

Samagra Progressive Learning Solutions Pvt. Ltd., led by Madhu Bhaskaran, specializes in providing business coaching, entrepreneurial training, and HR consulting. Based in Kerala, the company is recognized for its high-quality programs and a focus on developing meaningful, value-driven leaders. Their offerings include business strategy frameworks, sales re-engineering, employee empowerment programs, and custom HR solutions tailored to help businesses thrive. Samagra emphasizes continuous learning, integrity, and a people-centric work culture, creating a strong entrepreneurial community for networking and growth?

Key Responsibilities

1. Customer Interaction and Relationship Management

• Handle customer inquiries effectively through WhatsApp, phone calls, and emails.
• Provide accurate and timely responses to resolve customer questions and concerns.
• Build strong trust-based relationships by understanding customer requirements and offering tailored solutions.
• Ensure a positive customer experience by addressing grievances and resolving issues promptly.
• Achieve targeted sales numbers for our training programs by engaging with customers and influencing their decisions.

2. Sales and Promotion

• Present and promote our products and services effectively using compelling arguments and thorough knowledge of our offerings.
• Make outbound calls to follow up on assigned leads and convert them into sales.
• Demonstrate how our training programs and solutions align with customer needs to encourage participation.
• Consistently seek new sales opportunities through outreach, database management, and lead engagement.
• Conduct research on target clients to identify opportunities for new business development.
• Manage the sales process to close deals successfully while meeting weekly and monthly activity and revenue targets.
• Consistently achieve or exceed agreed-upon sales goals and deadlines.

3. Lead Generation and Follow-Up

• Generate leads through database calling, campaigns, references, and other strategic channels.
• Conduct meaningful outbound calls to potential customers to understand their needs and qualify them as leads.
• Accurately document customer information and interactions in the CRM system.
• Capture and report insights from customer interactions to refine internal processes and strategies.

4. Collaboration and Feedback

• Work closely with internal teams to achieve shared goals and improve outcomes.
• Gather and communicate customer feedback to refine services, offerings, and customer support processes.
• Adhere to all company-defined processes, policies, and performance metrics.
• Demonstrate initiative and go the extra mile to exceed sales targets and foster future opportunities.

Required Skills and Qualifications:

• Excellent verbal communication skills in Malayalam and Tamil (preferred).
• A persuasive and empathetic communication style.
• Prior experience in telecalling or sales, preferably in a service-based or educational sector.
• Basic knowledge of CRM software and MS Office.
• Ability to handle objections and queries confidently.

Work timings: 9 30 AM to 5 30 PM (Monday to Saturday)

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Work Location: In person