Job Description

Open Position: CRM Executive

Job Roles:

• Good Communication Skills (Written and Verbal):
• Communicate effectively with customers to understand their inquiries or complaints.
• Provide clear and concise responses via email, chat, or phone.
• Ensure a professional and empathetic tone in all communications.
• Basic Knowledge of Computers:
• Navigate computer systems and software applications efficiently.
• Ability to learn and use customer support software and databases.
• Calling (Both Inbound and Outbound):
• Handle inbound calls from customers regarding product inquiries, service complaints, or general questions.
• Make outbound calls to follow up on customer issues, resolve complaints, or provide information as needed.
• Maintaining MIS (Management Information System):
• Update and maintain accurate records of customer interactions and transactions.
• Prepare reports on customer feedback, satisfaction, and issues for management review.
• People Management:
• Collaborate effectively with team members to ensure seamless customer service delivery.
• Provide support and guidance to junior staff members when necessary.

Qualifications and Skills:

• Proven experience as a Customer Support Executive or similar role preferred.
• Excellent communication skills in English (written and verbal).
• Basic knowledge of computer systems and proficiency in MS Office.
• Strong problem-solving skills and ability to multitask effectively.
• Ability to work well under pressure in a fast-paced environment.
• Bachelor's degree or equivalent experience in a related field preferred.

Additional Information:

• Location: Noida
• Working Hours: 9:30 am - 6:30 pm
• Salary: Competitive, based on experience
• Benefits: Opportunity to grow and learn, Health Benefits

Join our team and contribute to delivering exceptional customer service experiences! If you meet the above criteria and are passionate about customer satisfaction, we encourage you to apply.

To apply, please send your resume and cover letter to Anushka.pathak@ezmall.com

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?27,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable with 6days working?

Experience:

• total work: 1 year (Required)

Location:

• Noida, Uttar Pradesh (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person