Job Description

Job Title: Customer Relationship Officer; Business - Retail

Reporting to - Store Manager

Purpose of the Job

This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists:

To create excellence in every customer moment & win them over as "friends for life".

Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.

Deliver defect free resolutions with speed and honestyAND explore life enriching experiences to GROW products and services for our friends and their families

Deliverables (key responsibilities)

Customer Service

• Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution

Generate Sales leads

Responsible for driving sales.

Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.

Compliance

Ensure compliance with policies and procedures & expected code of conduct.

Ensure completion of store operational requirements

Demonstrate (Key competencies)

- Persuasive Communication Skills

- Service & Sales orientation

- Digital Savvy

- Analytical Thinking

- Empathy

Skills Required

- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers.

- Should be able to manage sales, service & operations at the same time.

- Ability to connect, provide innovative solutions, and create an environment where all can succeed.

- Must be digital savvy, comfortable in handling customer journey on digital stores.

Educational Level Must have:

Graduation is a must

MBA (Preferred)

Working Experience Must have:

Minimum 1-2 years of Retail experience

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you from retail industry?

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)
• retail industry: 1 year (Required)
• generate lead sales: 1 year (Required)
• compliance: 1 year (Required)
• KPI: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 8287025260