Customer Relationship Officer
Job Description
Roles & Responsibilities:
• Serve as the first point of contact for customers across multiple channels (phone, chat, email, social media), resolving queries related to products, orders, payments, returns, and exchanges.
• Provide empathetic and efficient support, ensuring high levels of customer satisfaction.
• Identify opportunities for upselling and cross-selling by recommending relevant products based on customer needs.
• Drive sales by promoting new arrivals, offers, and complementary products to enhance the customer shopping experience.
• Build lasting customer relationships through personalized engagement, follow-ups, and proactive outreach to boost loyalty and retention.
Job Type: Full-time
Schedule:
• Day shift
Experience:
• total work: 2 years (Required)
• Customer service: 2 years (Required)
• upselling and cross-selling: 1 year (Required)
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3531685
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHR, IN, India
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EducationNot mentioned
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ExperienceYear