Job Description

• Customer Relationship Management:
• Build and maintain positive relationships with customers to foster loyalty and satisfaction.
• Act as the main point of contact for customer inquiries, requests, and complaints, ensuring prompt and effective responses.
• Regularly engage with customers through meetings, calls, and emails to assess satisfaction and gather feedback.
• Problem Resolution and Support:
• Address and resolve customer concerns and complaints in a timely and professional manner.
• Coordinate with internal departments (such as Sales, Product Development, and Technical Support) to find optimal solutions for customer issues.
• Track and follow up on customer issues until they are fully resolved, maintaining accurate records and updating customers on progress.
• Account Management and Retention:
• Develop and implement strategies to enhance customer retention and loyalty.
• Identify opportunities to up-sell or cross-sell additional products or services based on customer needs.
• Collaborate with sales and marketing teams to inform customers about new products, services, or promotions.
• Data and Reporting:
• Maintain accurate customer data and records in CRM systems.
• Analyze customer data to identify trends, opportunities, and areas for improvement.
• Prepare and present regular reports on customer satisfaction, retention, and account growth to management.
• Customer Feedback and Continuous Improvement:
• Collect and analyze customer feedback to identify areas of improvement.
• Collaborate with relevant departments to implement changes based on customer insights.
• Participate in the development and delivery of customer satisfaction and loyalty programs.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7736280666