Job Description

Customer Support: Providing excellent customer service by addressing inquiries, concerns, and complaints from clients via various channels (phone, email, chat, etc.).

Relationship Management: Building and maintaining strong relationships with customers to understand their needs, preferences, and expectations.

Account Management: Managing a portfolio of clients and serving as the primary point of contact for their requests and issues.

Customer Onboarding: Assisting new clients in the onboarding process and ensuring a smooth transition to the company's products or services.

Customer Engagement: Proactively engaging with customers to gather feedback, conduct satisfaction surveys, and identify opportunities to enhance the customer experience.

Upselling and Cross-Selling: Identifying opportunities to upsell or cross-sell additional products or services to existing customers to increase revenue.

Conflict Resolution: Resolving customer conflicts or issues by collaborating with other departments and teams to find suitable solutions.

Product Knowledge: Maintaining a deep understanding of the company's products or services to address customer queries effectively.

Retention Strategies: Implementing strategies to retain existing customers and reduce churn rate.

Customer Data Management: Recording and updating customer interactions and details in the company's CRM (Customer Relationship Management) system.

Customer Feedback Analysis: Analyzing customer feedback to identify trends, areas for improvement, and potential new features or services.

Customer Communication: Keeping customers informed about product updates, promotions, or any relevant company news.

Collaboration: Working closely with the sales and marketing teams to align customer strategies and improve overall customer experience.

Customer Training and Education: Conducting customer training sessions or workshops to ensure clients can make the most of the products or services offered.

Key Performance Indicators (KPI) Tracking: Monitoring and reporting on key performance metrics related to customer satisfaction, retention, and engagement.

Job Type: Full-time

Pay: ?16,000.00 - ?22,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 4 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• English (Required)

Work Location: In person