Customer Relationship Manager Automobile Service

Year    Remote, India

Job Description

b'

  • Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
  • Ensures that new vehicles are properly prepped for delivery.
  • Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
  • Coordinates customer follow-up programs.
  • Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
  • Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
  • Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
  • Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
  • Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
  • Reviews all post-sale service cases with the service manager once a month.
  • Maintains a file of the dealership's customer satisfaction achievements.
  • Assists service customers during the morning service rush, when possible.
  • Writes articles for customer newsletters.
  • Attends sales, service and management meetings.
  • Maintains a professional appearance.
  • Other tasks as assigned.
Job Types: Full-time, PermanentPay: \xe2\x82\xb925,000.00 - \xe2\x82\xb935,000.00 per monthBenefits:
  • Health insurance
  • Provident Fund
Schedule:
  • Day shift
  • Weekend availability
Supplemental pay types:
  • Performance bonus
  • Quarterly bonus
Education:
  • Diploma (Preferred)
Experience:
  • total work: 6 years (Preferred)
  • Customer service: 1 year (Preferred)
Language:
  • English (Preferred)
  • Hindi (Preferred)
Work Location: Remote

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD3332473
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Remote, India
  • Education
    Not mentioned
  • Experience
    Year