Job Description

Key Responsibilities:

• Develop and maintain strong relationships with existing and potential clients.
• Handle customer inquiries and resolve issues promptly and effectively.
• Manage client accounts and ensure high levels of customer satisfaction.
• Collaborate with the sales and operations teams to ensure smooth service delivery.
• Collect and analyze customer feedback to improve services and customer experience.
• Develop and implement customer retention strategies.
• Provide regular updates and reports on customer interactions and satisfaction levels.

Qualifications:

• Proven experience in customer relationship management or a similar role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency in CRM software and MS Office.
• A customer-focused mindset with a proactive approach to improving customer experiences.

Job Types: Full-time, Permanent

Pay: From ?22,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Master's (Required)

Experience:

• total work: 2 years (Preferred)
• Customer service: 1 year (Preferred)
• Customer relationship management: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7278586820