Customer Relationship Manager
Job Description
Key Responsibilities:
• Develop and maintain strong relationships with existing and potential clients.
• Handle customer inquiries and resolve issues promptly and effectively.
• Manage client accounts and ensure high levels of customer satisfaction.
• Collaborate with the sales and operations teams to ensure smooth service delivery.
• Collect and analyze customer feedback to improve services and customer experience.
• Develop and implement customer retention strategies.
• Provide regular updates and reports on customer interactions and satisfaction levels.
Qualifications:
• Proven experience in customer relationship management or a similar role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency in CRM software and MS Office.
• A customer-focused mindset with a proactive approach to improving customer experiences.
Job Types: Full-time, Permanent
Pay: From ?22,000.00 per month
Benefits:
• Flexible schedule
• Leave encashment
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
• Yearly bonus
Education:
• Master's (Required)
Experience:
• total work: 2 years (Preferred)
• Customer service: 1 year (Preferred)
• Customer relationship management: 2 years (Required)
Language:
• English (Required)
Work Location: In person
Speak with the employer
+91 7278586820
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Job Detail
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Job IdJD3398459
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWB, IN, India
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EducationNot mentioned
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ExperienceYear